After-Hours and Emergency Help

After-hours help: start with safety

If someone is in immediate danger, or there is a fire or another emergency requiring Police, Fire or Ambulance, call 111. Move to a safe place. Do not enter floodwater, touch damaged electrical equipment or attempt work that puts you at risk.

Report an urgent repair

A major leak, an unsafe electrical fault or damage that leaves the home unsecured needs prompt attention. For a home managed by Ray White Silverdale, call the office on 09 309 6868. Email silverdale.nz@raywhite.com with the details, but do not wait for an email or web response when urgent help is needed. If another landlord or manager looks after your home, use the contact details supplied for your tenancy. Describe the hazard, give the property address and leave a number where you can be reached. A web enquiry is not a substitute for seeking urgent help.

Keep a record of your attempts to make contact. Tenancy Services explains the circumstances in which a tenant can arrange urgent repairs and seek reimbursement after making reasonable attempts to notify the landlord. Read its damage and repairs guidance before commissioning work; keep the report, receipts and communications together.

Check whether the fault affects the wider area

A neighbourhood outage may need the utility provider rather than a contractor at your home. Check Vector’s outage map or Watercare’s faults and outages information. If you are unsure about a hazard, keep clear and contact the relevant provider.

Non-urgent maintenance

Use our Maintenance Request Form or email silverdale.nz@raywhite.com. Include the problem, when it started, the property address, photographs where safe and your contact details. Tell us if the situation changes or starts causing further damage.

Keep your tenancy contacts handy

Save your property manager’s details with your tenancy documents so you can find them quickly. For routine office enquiries, call Ray White Silverdale on 09 309 6868. The contact form below is for general enquiries; use the direct reporting steps above for urgent situations.