After-Hours and Emergency Help

What to Do When Something Goes Wrong

Emergencies can happen at any time. To protect you, your property, and your peace of mind, Ray White Silverdale provides a simple process to follow outside our regular office hours.

1. Urgent Maintenance or Safety Issues

Examples include:

Burst water pipes or major leaks
Power outages might affect safety
Broken windows or doors compromising security
Fire, flooding, or storm damage

Step-by-step:

Stay safe first. If there is immediate danger, call 111 for Police, Fire or Ambulance.
Shut off utilities only if you can do so safely. Turn off the water at the mains or switch off the power at the fuse box if needed.
Call our after-hours line:+64 (9) 309 6868.
Leave your name, property address, a contact number, and a brief description of the emergency.
We will arrange a trusted local tradesperson or provide the next steps.

2. Non-Urgent Repairs

If the issue is not an immediate hazard (for example, a dripping tap or a broken appliance), please log it through our Maintenance Request Form or email silverdale.nz@raywhite.com.
We will respond on the next business day.

3. Helpful Local Links

Keep these handy for quick access:

Auckland Council Rubbish & Recycling (bin days and collection updates)
Vector Power Outage Map & Reporting
Watercare Outage & Leak Reporting
Road closures & traffic updates

4. Tenant Tips for Common Situations

Lost keys: Contact a 24-hour locksmith and advise us once access is restored.
Minor plumbing leaks: Place a bucket or towel to prevent damage until a plumber arrives.
Smoke alarms beeping: Check the battery first; if replacing it doesn’t help, call our after-hours line.

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For all other questions or to report a maintenance issue during office hours, call +64 (9) 309 6868 or email silverdale.nz@raywhite.com.