Maintenance Request Form

Fast, Simple Repairs for Your Silverdale Rental

Keeping your home safe and well-maintained is a shared responsibility between tenant and landlord.
Use this form to report any maintenance issues, big or small, so our team can arrange the right repair quickly.

Before You Submit

Please check the following first:

Urgent issues after hours (e.g. burst pipe, major power outage, fire, flooding):
Call our 24/7 emergency line +64 (9) 309 6868 immediately.
Minor fixes (e.g. light bulb replacement, blocked sink) that you can safely resolve yourself may not require a formal request.

For more guidance on what counts as an emergency, see our After-Hours & Emergency Help page.

What We Need From You

When you fill out the form, please include:

Your full name and best contact number
The property address
A detailed description of the problem, including when it began
Photos or short videos, if possible; these help us diagnose the issue faster
Times when you are available for a contractor to attend

Response Times

Urgent repairs: We will respond within 24 hours and aim to resolve as quickly as possible.
Standard repairs: You will receive an update within two business days with next steps or a scheduled visit.

We work with trusted local tradespeople across the Hibiscus Coast to ensure high-quality, timely repairs.

Submit Your Request

Once submitted, you will receive a confirmation email. Our property management team will contact you to arrange access or provide further instructions.

Helpful Local Links

Questions?

Call us during office hours on +64 (9) 309 6868 or email: silverdale.nz@raywhite.com