Maintenance Request Form

Report maintenance for your Silverdale rental

Tell us about a repair as soon as you notice it. A clear report helps identify the problem and plan access to the property. Use the maintenance form below for non-urgent issues at a home managed by Ray White Silverdale.

Is someone at risk?

For immediate danger requiring Police, Fire or Ambulance, call 111. For an urgent property repair, contact your property manager or landlord using the details supplied for your tenancy. Do not wait for a web enquiry response. Our After-Hours and Emergency Help page explains the reporting steps and provides utility outage links.

What to include

• Your full name, rental address and best contact number.
• What has stopped working, where it is and when the problem started.
• Any active leak, safety concern or further damage you have noticed.
• Photographs if you can take them safely. Email supporting images if the form does not provide an upload field.
• Useful access information and times when you can discuss a visit.

Describe what you can observe. You do not need to diagnose the fault. Do not dismantle appliances, work on wiring or attempt an unsafe repair.

Following up your report

Keep a copy of the details you send and contact your property manager if you need to add information or the issue becomes urgent. Let us know about access restrictions, pets or other arrangements that a contractor needs to understand. Agree access before a visit.

For the respective responsibilities of landlords and tenants, see Tenancy Services’ damage and repairs guidance. Repair responsibility depends on the circumstances; reporting a problem does not decide who pays for it.

Send your maintenance request

Complete the form below, or email silverdale.nz@raywhite.com with the rental address in the subject. For routine enquiries, call 09 309 6868.